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Code of Conduct Agreement v1.0
SECTION I: INTRODUCTION
The Codes of Conduct ("Codes" or "COC") define as:
A set of rules outlining the social norms, responsibilities, and proper practices for Arca Nutrilife Corporation.
The rights, duties, and responsibilities of each Arca Nutrilife Company Independent Partner ("ANP").
Terms and Conditions:
- The Arca Nutrilife Company Independent Partner ("ANP") Contract.
- The Pre-Registration Website, which includes these Codes of Conduct.
Objectives:
- To ensure an equal opportunity for Arca Nutrilife Independent Partners.
- To establish a secure and profitable environment for Arca Nutrilife Company Business.
- To advocate unity and harmony among Arca Nutrilife Independent Partners.
- To protect the benefits of Arca Nutrilife Company Partner Presentation and ensure fairness for all Arca Nutrilife Independent Partners.
The contents of these documents are updated from time to time. Arca Nutrilife Company will notify the Arca Nutrilife Independent Partners of such changes.
SECTION 2: DEFINITIONS
- AN Business: The products, marketing, and compensation system offered by Arca Nutrilife Company.
- AN Business Policies: Basic principles and guidelines formulated and enforced by Arca Nutrilife Company to direct and limit its actions in pursuit of long-term goals.
- AN Package: ANC Products and other materials that ANPs are required to possess in connection with acceptance by Arca Nutrilife Company of their application.
- AN Pairing Bonus: The amount of money that an ANP receives based on their matching sales bonus obtained individually or by their team/s.
- AN Products: All goods and services made available by Arca Nutrilife Company.
- ANP: Arca Nutrilife Company Independent Partner, an authorized distributor whose ANP Registration has been accepted by Arca Nutrilife Company. It is important to note that the term "partner" in this context refers specifically to an authorized distributor and does not imply ownership of any company shares or equity in Arca Nutrilife Company.
- Arca Nutrilife Company (AN): "Arca Nutrilife Company" refers to the company providing the products and services.
- Arca Nutrilife Company Partner Presentation (APP): The products, marketing, support, and compensation system offered by Arca Nutrilife Company.
- Client: A potential Arca Nutrilife Company customer or Independent Partner.
- Distributor: Another term to describe an Arca Nutrilife Company Independent Partner, identified by a unique ANP number.
- Encoding Policy: Products purchased by Authorized Network Partners (ANPs) must be recorded exclusively under their designated ANP account. To ensure accuracy and consistency, all product purchases will be encoded solely under a single ANP account that matches the registered name of the purchaser.
- Retail Price: The mandated price charged to the customer, which is higher than the ANP discounted price.
- Sign-Up: An ANP who is enlisted by a registered ANP sponsor.
- Sponsor: An ANP who introduces a Client into the Arca Nutrilife Company partner program.
SECTION 3: HOW TO BECOME AN AUTHORIZED ARCA NUTRILIFE PARTNER
3.1 ANP Package
To become an Authorized Arca Nutrilife Independent Partner (ANP), applicants must purchase a specified number of products and complete the online registration process via the Arc App to be officially encoded in our system.
Single Account Ownership
Each ANP is allowed to maintain only one membership account with Arca Nutrilife Company. The creation, management, or control of multiple accounts under the same name is strictly prohibited.
Consequences of Multiple Accounts
If it is discovered that an individual has registered multiple accounts under the same name, this will be considered a breach of our code of conduct.
- Immediate Termination: All additional accounts will be terminated without notice.
- Forfeiture of Benefits: Any points, commissions, or bonuses associated with the terminated accounts will be forfeited.
Compliance Monitoring
Arca Nutrilife Company reserves the right to conduct audits on partner accounts to ensure adherence to the one-account policy. Partners found in violation will receive written notification detailing the breach, and they will be required to take corrective actions within a specified timeframe.
3.2 Requirements
Age Requirement
All Arca Nutrilife Partners (ANPs) must be at least 18 years of age to register. Applicants under 18 years are required to submit a Parental Consent Waiver along with their registration application. This waiver must be completed and signed by a parent or legal guardian, ensuring their consent and support for the applicant’s participation.
Membership Commitment
Conflict of Interest Policy
To maintain the integrity of our network and ensure fair business practices, Authorized Arca Nutrilife Independent Partners (ANPs) are prohibited from actively engaging in any Direct Selling or Multi-Level Marketing (MLM) business that offers similar products or services during their membership term.
Termination from Previous Companies
Applicants seeking to become ANPs must not have been terminated from any Direct Selling or MLM company due to breaches of contract or unethical conduct.
If an individual with a disqualifying history registers, the application will be revoked, and any payments made will be refunded. Their account will be dissolved immediately.
Employment Restrictions
Applicants must not be current employees of Arca Nutrilife or any competing Direct Selling/MLM company at the time of their application or during their tenure as an ANP.
Applicants must disclose any first-degree relatives (such as parents, siblings, spouses, or children) who are employees of Arca Nutrilife or are involved in competing MLM activities.
Failure to disclose such affiliations will result in immediate account dissolution and loss of authorization as an ANP.
Legal Compliance and Criminal Record
Eligibility Criteria
Applicants for the Authorized Arca Nutrilife Independent Partner (ANP) program must meet strict legal and ethical standards.
Ineligibility Due to Criminal History
Individuals with prior convictions for the following offenses are deemed ineligible for ANP membership:
- Production or Trade of Counterfeit Goods: Engaging in the manufacture or distribution of imitation products.
- False Advertising or Deceptive Business Practices: Misleading consumers through false claims or deceptive marketing tactics.
- Illegal Conduct of Business or Unauthorized Trade: Operating businesses without proper licensing or in violation of trade laws.
- Tax Evasion: Failing to pay taxes legally owed to government authorities.
- Fraud or Customer Deception: Committing acts that mislead customers for financial gain.
Consequences of Non-Compliance
If an ineligible individual successfully enrolls as an ANP, the following actions will be taken:
- Immediate Refund or Termination of Payment: Fees will be refunded if products remain unopened and unused upon discovery of ineligibility.
- Account Dissolution: The individual’s membership will be terminated immediately.
3.3 Acceptance or Rejection of ANP Registration and Reactivations
Arca Nutrilife Company reserves the right to accept or reject ANP registrations and reactivations. They may also refuse reactivation requests and revoke membership if an ANP’s activities are not in accordance with the Codes of Conduct or if the ANP is not in good standing.
3.4 Date of Membership
Membership as an ANP begins when the ANP Registration has been processed by Arca Nutrilife Company.
SECTION 4: DUTIES AND RESPONSIBILITIES OF ALL ARCA NUTRILIFE COMPANY INDEPENDENT PARTNERS (ANPs)
4.1 Acknowledgment of ANP Business Policies, Revisions, and Duty of Good Faith:
All ANPs are required to familiarize themselves with and strictly adhere to the guidelines, procedures, and policies outlined in the Arca Nutrilife Company Business Policies. This includes understanding that these Codes of Conduct form an integral part of their responsibilities. ANPs must engage in their business activities with integrity and transparency, upholding the values of the Arca Nutrilife Company.
4.2 Retail Store Restrictions:
ANPs must not allow Arca Nutrilife products or services to be sold in retail establishments that do not comply with the mandated member's price set by the company. This policy is crucial in maintaining the brand's integrity and ensuring fair pricing practices across the network.
Violations and Consequences:
- First Offense: A written warning will be issued, detailing the nature of the violation and specifying the corrective actions required to remedy the situation.
- Repeated Offenses: Continued non-compliance will result in immediate suspension from all business activities with Arca Nutrilife, or a total ban from conducting any further transactions. This measure aims to reinforce the seriousness of adhering to company policies.
- Severe Penalties: Persistent violations may lead to account termination, forfeiture of membership benefits, and potential financial penalties as deemed appropriate by the company. Arca Nutrilife reserves the right to take necessary actions to protect its brand and ensure compliance among all partners.
4.3 E-commerce Platform Guidelines
Arca Nutrilife Company Independent Partners (ANPs) are authorized to sell Arca Nutrilife products on approved online marketplaces, including but not limited to Shopee, Lazada, Carousell, Amazon, and similar platforms.
To ensure the integrity of our brand and the value of our products, ANPs must adhere to the following guidelines:
Shop Verification
Arc App Registration: ANPs must indicate their shop name within the Arc App for verification purposes. Arca Nutrilife reserves the right to review and verify each shop's compliance with our standards, including adherence to pricing regulations and product authenticity.
Pricing Compliance
Suggested Retail Price (SRP): All products must be sold at or above the Suggested Retail Price (SRP). Offering unauthorized discounts, bundles, or promotions below the SRP is strictly prohibited. This pricing policy is in place to uphold the perceived value of our products and maintain fair competition among partners.
Violations and Consequences
- First Offense: A written warning will be issued, detailing the specific violation and outlining corrective actions that must be taken.
- Repeated Offenses: Continued non-compliance will result in immediate suspension of selling privileges or a total ban from conducting any further transactions with Arca Nutrilife.
- Severe Penalties: Persistent violations may lead to account termination, forfeiture of all membership benefits, and financial penalties deemed appropriate by the company.
Non-Reactivation Policy
Permanent Deactivation: Accounts terminated due to non-compliance with SRP regulations and other guidelines may be permanently deactivated. Such accounts will not be eligible for reactivation under any circumstances. Furthermore, the ANP will be barred from reapplying for a new account.
4.4 Social Media
Selling on Personal Accounts
ANPs are permitted to sell Arca Nutrilife products through their personal social media accounts, including platforms such as Instagram, Facebook, TikTok, and others. However, adherence to the following guidelines is essential to maintain brand integrity and compliance.
Naming of Digital Accounts
When creating digital storefronts, accounts, pages, or websites, ANPs must refrain from using names that include:
- Official Brand Names: "Arca Nutrilife Company," "Arca Nutrilife Coffee," "Arca Nutrilife Company Main," "Arca Nutrilife Company Official," "Arca Nutrilife Coffee Official," "Arca Nutrilife Central Office," "Arca Nutrilife Central Office Main," "Arca Coffee Official," or any similar variations.
These names are reserved for official brand pages and are under the exclusive control of management.
Recommended Naming Convention
To ensure clarity and brand distinction, ANPs should use names that follow this format:
- ARCA NUTRILIFE COMPANY + Area of Jurisdiction (e.g., "Arca Nutrilife Company Pampanga," "Arca Nutrilife Coffee Taguig City").
Proper Use of Social Media
ANPs are encouraged to promote their businesses responsibly across social media platforms. All content shared should align with the values and professional standards of Arca Nutrilife Company, reflecting a positive image of the brand.
Prohibited Actions
ANPs must not engage in the following activities to uphold the integrity of the brand:
- Misrepresentation: Misrepresenting the company’s products, services, or business opportunities is strictly prohibited.
- Defamatory Language: Using offensive, misleading, or defamatory language about Arca Nutrilife Company, its partners, or management will not be tolerated.
- False Claims: Sharing false claims regarding product benefits, earnings, or business results is forbidden.
- Confidential Information: Uploading or sharing confidential content such as marketing plans or internal policies without authorization is prohibited.
- Controversial Associations: Associating the company with political, religious, or controversial topics that could harm the brand’s reputation is strictly forbidden.
Disciplinary Actions for Non-Compliance
Failure to comply with Section 4.4 will result in disciplinary actions, including but not limited to:
- First Offense: A written warning detailing the violation and necessary corrective actions.
- Second Offense: A suspension of membership privileges for a specified duration, requiring compliance with policies and guidelines.
- Repeated Violations: May result in permanent account termination, forfeiture of membership benefits, and financial penalties as deemed appropriate by Arca Nutrilife Company.
Impact on Brand Integrity
Any content or behavior on social media that tarnishes the reputation, integrity, or image of Arca Nutrilife Company will prompt an internal investigation. Based on the severity and frequency of violations, the following actions may be taken:
- First Offense: A written warning will be issued, along with a request for immediate removal of the offending content.
- Second Offense: The partner's account will be suspended for a minimum of six (6) months, with a written notice detailing the reasons for suspension.
- Third Offense or Serious Misconduct: Permanent termination of the partner's membership, resulting in forfeiture of all commissions, bonuses, and any associated downline structure.
Monitoring and Enforcement
Arca Nutrilife Company reserves the right to actively monitor social media platforms for any activities that violate this policy. The company may request the removal of inappropriate content and implement disciplinary actions as outlined above. This proactive approach helps maintain the integrity of the brand and the trust of its partners.
Social Media Disclaimer
When promoting Arca Nutrilife Company products or business opportunities on social media, partners are required to include a disclaimer clarifying that their posts represent personal opinions and not official company statements.
Sample Disclaimer Statement:
"The views and opinions expressed in this post are my own and do not necessarily reflect the official position of Arca Nutrilife Company. For official information, please refer to the company’s official communications."
4.5 Retail Price:
No ANP shall sell below the mandated retail price. Violations will result in sanctions as stated in Section 10. Any promotions are subject to the review and discretion of management.
4.6 True and Exact:
No ANP shall make any offer to sell AN products or services that are not true and exact regarding price, grade, quality, performance, and availability.
4.7 Repackaging:
ANPs may not repackage products, change the content, or alter any packaging labels of Arca Nutrilife Company products or services.
4.8 Compliance with Applicable Rules and Regulations:
ANPs must comply with all applicable rules and regulations, including but not limited to memorandum instructions, policies, and procedures.
4.9 Professionalism:
All Authorized Arca Nutrilife Independent Partners (ANPs) are expected to maintain the highest standards of professionalism, integrity, and responsibility in all business dealings. This includes interactions with customers, fellow ANPs, company management, and external partners. The following principles must be upheld at all times:
Courteous and Respectful Communication:
ANPs must engage in polite, respectful, and constructive communication, ensuring all interactions reflect positively on the company’s reputation.
Honesty and Accountability:
All business activities, including product representation, sales transactions, and marketing efforts, must be conducted honestly and transparently. Misleading information, false claims, or irresponsible behavior will not be tolerated.
Respect for Management and Partners:
Any form of disrespect, abusive language, or inappropriate behavior toward Arca Nutrilife management, staff, or business partners is strictly prohibited.
Consequences of Misconduct:
Violations of this policy will result in penalties, fines, or suspension, as outlined in Section 10 of the Code of Conduct. Repeated offenses or severe misconduct may lead to termination of partnership and a permanent ban from reapplying.
4.10 Franchises and Territories:
No ANP shall claim that exclusive franchises or territories are available under the Arca Nutrilife Company Sales and Marketing Plan.
4.11 Interference in Another ANP's Membership through Encouragement:
It is a breach of the Codes of Conduct for an ANP to interfere with another ANP's membership.
4.12 Unsolicited E-Mail Messages:
No ANP shall send unsolicited electronic mail messages to individuals with whom they do not have a pre-existing personal or business relationship.
4.13 Fundraising:
No ANP shall use ANC products in conjunction with any fundraising activity.
4.14 Sales and Marketing Plan Manipulation:
No ANP shall manipulate the Arca Nutrilife Company Sales and Marketing Plan or rewards volume to obtain commissions or other awards not earned in accordance with the plan.
4.15 Personal and Business Information Updates:
Accuracy of Personal and Business Information:
All Authorized Arca Nutrilife Independent Partners (ANPs) are required to maintain the accuracy and currency of their personal and business information. It is crucial that any changes—such as contact details, addresses, or business-related information—are reported promptly to Arca Nutrilife. This ensures uninterrupted communication and seamless transactions.
Responsibility for Updates:
ANPs must immediately notify the company of any changes to their personal information (e.g., legal name, surname, or contact details) or business details. This notification should be made through the Arc App to facilitate timely updates.
Fees and Penalties:
The company reserves the right to impose fees for corrections or changes to ensure the integrity of its records. A penalty fee of PHP 500 will be assessed for the following:
- Name Spelling Corrections: Applicable when corrections are needed due to inaccurate or erroneous submissions.
- Name Change Requests: This includes changes for any reason, such as marriage or legal adjustments. To avoid unnecessary penalties, ANPs must ensure that all information submitted is accurate and complete.
Surname Changes – Required Documentation:
For surname changes, ANPs are required to provide appropriate supporting documentation via email. Acceptable documents include a marriage contract or other official government-issued documents that validate the name change.
4.16 Proprietary Information:
Arca Nutrilife Company holds exclusive rights to all proprietary information. ANPs are obligated to maintain the confidentiality of this information and must take reasonable measures to safeguard it from unauthorized access or disclosure.
4.17 Presentation Rules:
When conducting presentations to promote Arca Nutrilife Company products or services, ANPs must adhere to the following:
Accurate Income Representations:
Presentations must not exaggerate potential income or returns. ANPs are prohibited from relating income earned from Arca Nutrilife to other income sources or suggesting that it is derived from building the Arca Nutrilife business.
4.18 Returns & Refunds for Defective Products:
Arca Nutrilife is dedicated to ensuring customer satisfaction through a clear and equitable returns and refunds policy for defective products.
Eligibility for Returns or Exchanges:
Products may be returned or exchanged within 7 days of the original purchase date, provided that the packages must remain unopened and unregistered to qualify for a return or refund.
Process for Defective Product Replacement:
To ensure a fair assessment of claims, defective products will only be replaced after a thorough investigation to confirm the defect. The steps are as follows:
- Initiating a Claim: The customer or ANP must email a video recording within 7 days of delivery or pick-up. The video must clearly show the issue with the product. This documentation is crucial for verifying the product's condition upon receipt.
- Investigation Process: Arca Nutrilife will conduct an investigation to validate the claim and ensure all submissions are legitimate and thoroughly documented.
4.19 Anti-Discrimination and Harassment:
Arca Nutrilife enforces a zero-tolerance policy against discrimination and harassment in any form, including but not limited to: • Race • Gender • Religion • Beliefs All ANPs are expected to foster an inclusive environment that respects the dignity and rights of every individual. Any incidents of discrimination or harassment will be investigated promptly, and appropriate disciplinary actions will be taken against those found in violation of this policy.4.20 Digital Marketing Compliance:
All Authorized Arca Nutrilife Independent Partners (ANPs) must comply with applicable digital marketing laws, including data privacy regulations and advertising standards, when promoting the company online. This compliance includes: • Adherence to Data Privacy Laws: Ensuring that any personal data collected is handled in accordance with relevant data protection regulations. • Transparent Advertising Practices: All promotional materials must be truthful and not misleading, accurately representing Arca Nutrilife products and business opportunities.4.21 Sustainability and Environmental Responsibility:
ANPs are encouraged to adopt environmentally responsible practices in conducting business and promoting products.4.22 Data Privacy and Protection:
ANPs must comply with data protection laws to ensure customer information is handled securely and used only for legitimate purposes.SECTION 5: DUTIES AND RESPONSIBILITIES OF ALL SPONSORS
5.1 Responsibilities and Obligations of Sponsors:
A sponsor at Arca Nutrilife plays a vital role in guiding and supporting their partners to ensure alignment with the company’s values, policies, and goals. Sponsors are expected to fulfill the following responsibilities:
- Training and Empowerment: Provide training and support to the partners they sponsor, ensuring they are well-equipped to conduct business in accordance with Arca Nutrilife’s Business Policies.
- Compliance Enforcement: Ensure that both personally sponsored partners and those further down the line of sponsorship comply with the company’s Code of Conduct and business policies.
- Encouragement to Participate in Events: Actively encourage partners within their sponsorship network to attend official company meetings, events, and training sessions to foster growth and engagement.
- Communication of Responsibilities: Clearly explain the responsibilities, obligations, and expectations outlined in the partner contract and business policies to sponsored partners.
- Support and Education on Compliance: Uphold and comply with the Code of Conduct and actively educate sponsored partners to ensure they also remain compliant.
- Pre-Signup Discussions: Review and explain the Terms and Conditions in the registration form with new partners prior to sign-up to ensure understanding and alignment.
- Reporting Violations: Promptly report any observed violations of the Code of Conduct or business policies within their network to Arca Nutrilife’s management for appropriate action.
SECTION 6: ENCODING
All Authorized Arca Nutrilife Independent Partners (ANPs) are responsible for ensuring the accurate encoding of their product case repurchases. It is essential to adhere to the following guidelines to maintain the integrity of the encoding process:
Encoding Deadline
- Timely Encoding: All product repurchases must be encoded to the appropriate partner account within 60 days of the transaction date.
- Consequences of Delayed Encoding: Failure to encode within this timeframe will render the repurchase invalid and ineligible for any associated benefits, commissions, or bonuses. It is the partner's responsibility to ensure timely and accurate encoding to maximize their rewards.
Separate Accounts for Relatives/Next of Kin
Individual Accounts: Relatives or next of kin of ANPs will be treated as separate entities and must maintain their own individual accounts. This policy ensures clarity in account management and the distribution of benefits.
No Duplicate Account Encoding
- Unique Account Requirement: Each ANP is prohibited from encoding purchases under multiple accounts with the same name. This policy is in place to prevent any potential conflicts or discrepancies in the encoding process.
- Enforcement: Any instances of duplicate account encoding will be subject to investigation, and may result in penalties, including the invalidation of the encoded transactions and potential disciplinary actions.
SECTION 7: PROTECTION OF THE LINE OF SPONSORSHIP
7.1 Preservation of the Line of Sponsorship
The sale of an ownership interest in a Membership or transferring a Membership requires prior approval by Arca Nutrilife Company. This approval shall be at Arca Nutrilife Company’s sole discretion.
The transfer of a partner, with or without their personally sponsored and down the line of those sponsored, moves the sponsorship of that Membership from one partner to another. When a partner package is sold, such Membership shall remain in the same position in the Line of Sponsorship. Transfers may not be used to strategically, manipulatively, or artificially restructure any part of the Line of Sponsorship.
7.2 Individual Transfers
An individual transfer involves the transfer of a partner without any of their sponsored partners, without limiting or restricting in any way Arca Nutrilife Company’s powers and discretion under Section 7.1 above:
Any partner who wants to change Sponsors must submit a written request to Arca Nutrilife Company accompanied by:
- A written release signed by all the partner’s uplines.
- A written acceptance from the new Sponsor. The written acceptance from the new Sponsor confirms that they will incur all responsibilities of the transferring partner.
Arca Nutrilife Company will also contact any International Sponsor and Pairing Bonus recipient and will allow 30 days for comment.
7.3 Six Months of Inactivity
Termination and Reapplication
A partner who resigns or fails to renew their Membership under their current sponsor and remains inactive for six (6) consecutive months will no longer be considered an authorized partner. After this period of inactivity, the former partner may reapply as a new partner under a different sponsor. However, reapplication may be subject to penalties or charges, and a minimum purchase of six (6) canisters will be required for account reactivation.
Definition of Inactivity
For the purposes of this policy, inactivity means that during the six-month period, the partner:
- Does not purchase any Arca Nutrilife products or services for personal use or resale.
- Does not promote or present the Arca Nutrilife Partner’s Presentation to any prospects.
- Does not participate in any recruitment, training, or motivational events conducted by other partners or any official Arca Nutrilife-sponsored meetings.
Consequences of Inactivity
Suspension of Commission Account
After six (6) months of inactivity, the partner’s commission account will be suspended.
Reactivation Period
The partner will have two (2) months to reactivate their account by:
- Making a qualifying product repurchase
- Sponsoring a new partner under their account.
7.4 One Year Inactivity
A partner who transfers to or who following six (6) or more months of inactivity applies for sponsorship under a Sponsor in a different Line of Sponsorship pursuant to the provisions of this Rule, may not be sponsored by a partner who was previously above them in the original Line of Sponsorship unless at least two (2) years have elapsed since the termination of their Membership.
7.5 Corrective Action
If any provisions of this Rule are violated, Arca Nutrilife Company may take corrective action, which may include, but is not limited to, the termination of the violating partner's Membership and transfer of their former personally sponsored and downline partners and/or the Business Volume generated during the period of violation to the appropriate Line of Sponsorship.
SECTION 8: PRESENTATION OF THE ARCA NUTRILIFE COMPANY SALES AND MARKETING PLAN
8.1 Avoiding Misrepresentation
When inviting prospects to a discussion of the Arca Nutrilife Partner Presentation, partners must always maintain a professional and positive impression. A partner shall neither directly nor indirectly:
- Present the Arca Nutrilife Partner Presentation as an employment opportunity.
- Mislead prospects by disguising the invitation as a "market survey."
- Promote the business opportunity as an investment scheme or get-rich-quick program involving any third party other than Arca Nutrilife.
- Imply that the products are just one line of goods distributed through a brokerage, consignment, or intermediary business operated by another individual, company, or organization unrelated to Arca Nutrilife.
8.2 Restrictions on Uploading Presentation Materials
Arca Nutrilife operates on a person-to-person business model, valuing the integrity and personal connection of direct presentations. To preserve this approach:
Partners are strictly prohibited from uploading the Arca Partner Presentation (APP) or any part of it on digital platforms or social media (e.g., YouTube, Instagram, Facebook, Vimeo, Twitter).
If a partner is found to have uploaded any part of the APP on these platforms, their account will be subject to termination.
Only qualified company speakers designated by Arca Nutrilife management are authorized to present and share the Arca Partner Presentation. This ensures consistency and professionalism in communicating the company's vision and opportunities.
8.3 First Contact with Prospects
It is a breach of the Code of Conduct or Arca Nutrilife Company Business Policies for a partner to mislead or fail to inform a prospect about the nature of the partner’s activities. Therefore, at the first contact with prospects, a partner must:
- Introduce themselves by name.
- Truthfully and honestly represent the Arca Nutrilife Company Partner Presentation, its products, and/or services.
- Make themselves known as an Arca Nutrilife Company Independent Partner.
- Appropriately identify Arca Nutrilife Company and the partner's relationship to Arca Nutrilife Company.
- Indicate the purpose of contact, namely the sale of Arca Nutrilife Company products and services and/or the introduction of the prospect to the Arca Nutrilife Company Partner Presentation.
- Truthfully and honestly respond with full transparency and candor to any questions that the prospect has concerning the Arca Nutrilife Company Partner Presentation, Arca Nutrilife Company products and services, the partner, or Arca Nutrilife Company.
8.4 Sponsorship Ethics
No Misleading Claims
Do not present the business as a "get-rich-quick" scheme or imply that success can be achieved with minimal time and effort.
Spouse Membership Handling
If a spouse joins Arca Nutrilife as an Independent Partner, they will automatically be enrolled under their partner’s existing sales team. Any changes to this arrangement, whether or not the Sponsor is aware, must be supported by legal documents (e.g., marriage contract or certificate) and will be subject to company evaluation.
Restricted Communication Methods
Partners are prohibited from using mass communication tools such as bulk email campaigns, telemarketing, national or international advertising, TV or radio promotions, or other indirect means of securing clients. Exceptions require written approval from Arca Nutrilife management.
Payment Terms for New Partners
All product deliveries to new partners require full payment upfront or through mutually agreed transaction methods (e.g., "pay-first-then-deliver").
Arca Nutrilife is not liable for losses caused by transactions with fraudulent partners. To mitigate risks, all partners are expected to comply with Sections 7.2 and 7.3 of this Code of Conduct.
Accurate Representation of Company Relationships
Partners must not misrepresent the relationship between Arca Nutrilife Company and any other affiliated companies. Clear and honest communication ensures trust and transparency within the organization.
8.5 No Exclusive Territories
No partner shall represent that there are exclusive territories available. It is a breach of the terms of the partner contract to make such a representation.
SECTION 9: USE OF THE ARCA NUTRILIFE COMPANY TRADE NAME, TRADEMARKS, AND COPYRIGHTED MATERIALS
Arca Nutrilife Company values your assistance in spreading the word about our sustainability reporting by referencing Arca Nutrilife Company and its materials. Arca Nutrilife Company’s Trademark and Copyright Policy ensures neutrality and consistency in all communications about Arca Nutrilife Company. Arca Nutrilife Company trademarks and copyrighted materials, including the Arca Nutrilife Company Logo, can be used only after obtaining prior written permission from Arca Nutrilife Company. This rule is developed to maintain the integrity of Arca Nutrilife Company’s intellectual property and to ensure that the Arca Nutrilife Company brand is available exclusively for Arca Nutrilife Company business.
SECTION 10: BREACH OF CONTRACT; SANCTIONS
Sanctions and Penalties
Imposition of Fines/Penalties
Selling Below Retail Price (SRP)
- First Offense:
- A written warning will be issued.
- A penalty of $100 or PHP 5,000 may be imposed, or the partner may face suspension for six (6) months.
- Notification will be sent to the partner’s registered address via suitable means (e.g., email, SMS).
- Repeat Offense:
- The account will be permanently deactivated or revoked upon conclusion of a formal investigation.
- Suspended accounts will not earn points or receive any benefits during the suspension period.
Selling Below SRP on E-Commerce Platforms
- First Offense:
- A written warning will be issued.
- A penalty of $100 or PHP 5,000 may be imposed, or the partner may face suspension for six (6) months.
- Notification will be sent to the partner’s registered address via suitable means (e.g., email, SMS).
- Repeat Offense:
- The account will be permanently deactivated or revoked upon conclusion of a formal investigation.
- Suspended accounts will not earn points or receive any benefits during the suspension period.
Additional Disciplinary Actions
Mandatory Training
The partner may be required to attend additional training sessions to address performance or compliance issues.
Suspension of Authorizations
Arca Nutrilife Company may temporarily suspend key authorizations under the distributorship, such as:
- Sponsorship privileges.
- Claiming matching bonus checks.
- Purchasing or selling company products and services.
- Participating in other business activities associated with Arca Nutrilife Company.
Commission Refund
The partner may be required to refund commissions earned during the period of non-compliance.
De-sponsoring
The company may remove the partner as a sponsor of downline members (also known as "de-sponsoring"). In some cases, the partner’s authority to sponsor others may be restricted or revoked.
Termination for Cause
Arca Nutrilife may terminate an ANP’s membership immediately for breach of the Code of Conduct, fraudulent activity, or damage to the company’s reputation.
No Waiver
The failure of Arca Nutrilife Company to take immediate action upon learning of a breach or potential breach shall not be interpreted as a waiver of its rights. Arca Nutrilife Company retains the right to enforce its policies and assert any breach at a later time, even if no immediate action was taken initially. This ensures the company’s ability to maintain compliance and accountability over time.
Suspension
Arca Nutrilife Company reserves the right to determine the terms of each suspension on a case-by-case basis, ensuring fairness and appropriate handling for every situation. If a partner breaches any contract terms or engages in immoral or unethical behavior, the company may suspend some or all privileges associated with the membership. This may include, but is not limited to:
- Sponsorship activities.
- Participation in bonus and commission programs.
- Purchase and resale of company products.
- Access to company events and services.
The period and extent of the suspension will be communicated to the partner in writing, along with any corrective actions required for reinstatement.
Termination Actions
Upon termination of a membership, regardless of the cause, the following actions shall take place:
- The terminated partner must immediately cease identifying themselves as a partner of Arca Nutrilife Company.
- All privileges, including commissions, bonuses, and sponsorship activities, will be revoked upon termination.
- Any remaining inventory, marketing materials, or business resources must no longer be used in association with Arca Nutrilife Company.
SECTION 11: FORCE MAJEURE
Arca Nutrilife reserves the right to adjust obligations under this Code of Conduct during extraordinary events beyond its control, such as natural disasters or regulatory changes.
SECTION 12: DEATH AND INHERITANCE
In the event of a partner’s death, the sponsor of the deceased is responsible for promptly informing both Arca Nutrilife Company management and the deceased partner’s designated beneficiary.
The partner’s interest in the membership may be transferred to a designated heir or relative, subject to the laws on succession and Arca Nutrilife Company’s approval of the transfer.
It is essential that partners make proper arrangements during their lifetime to ensure an orderly and legal transfer of their membership to their heirs. This preparation will ensure that the deceased partner’s downline continues to receive support, training, and growth opportunities under new leadership.
SECTION 13: ABANDONMENT
Conditions for Abandonment
A membership may be considered abandoned under the following circumstances:
- The partner has failed to engage in any business activities, sponsorship efforts, or product purchases for an extended period of twenty-four (24) consecutive months.
- There is no response to company communication efforts (e.g., emails, SMS, or calls) within 60 days of the initial contact attempt.
Consequences of Abandonment
- An abandoned membership may be deactivated permanently.
- Any commissions, bonuses, or downline structures under the abandoned account may be forfeited and may be reassigned at Arca Nutrilife Company’s discretion.
Reactivation of an Abandoned Account
If the partner wishes to reactivate an abandoned account, they must reapply as a new partner, subject to approval by Arca Nutrilife Company.
SECTION 14: REPEALING AND AMENDMENT CLAUSE
14.1 Authority to Amend or Repeal
Arca Nutrilife Company reserves the right to amend, revise, or repeal any section or provision of this Code of Conduct to address organizational changes, regulatory updates, or business needs.
14.2 Process of Amendment or Repeal
All amendments or repeals will be issued through an official memorandum from Arca Nutrilife Company management and will be communicated to all Authorized Arca Nutrilife Independent Partners (ANPs) via the official channels, including email and the Arca Nutrilife Company Partner Portal.
14.3 Effective Date
Any amendment or repeal will take effect on the date specified in the memorandum or notice, allowing ANPs a reasonable timeframe to comply with the new provisions.
14.4 Supersession of Previous Policies
In cases where new provisions conflict with existing ones, the latest version of the Code of Conduct will prevail, and any prior conflicting rules or guidelines will be deemed repealed.
14.5 Partner Acknowledgment
ANPs agree to review and comply with all updates to the Code of Conduct as a condition of their continued membership with Arca Nutrilife Company. Non-compliance with amended provisions may result in corrective actions as outlined in Section 10.
ArcApp Data Privacy Policy
Effective Date: December 19, 2024
Arca Nutrilife ("the Company," "we," "us," or "our") is dedicated to safeguarding your privacy and ensuring the security of the information you provide through the Arca App ("the App"). This Data Privacy Policy outlines the manner in which we collect, utilize, disclose, and protect your information when you use the App and engage with us. By accessing or using the Arca App, you confirm that you have read, understood, and agreed to the data collection and usage practices outlined in this Data Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
For Users of the Order Management Module:
- Full name
- Contact information (email address, phone number)
- Delivery address
- Payment details for order processing
- Order history and preferences
For Notifications:
- User account details to send relevant alerts (e.g., training updates, order confirmations, promotions)
- Preferences for receiving notifications (e.g., email, SMS, or in-app messages)
For Training Management:
- User name and role
- Training schedules and completion status
- Performance and feedback data
1.2 Non-Personal Information
- Device information (e.g., IP address, browser type, operating system)
- App usage data (e.g., pages visited, time spent on the App)
- Aggregated data for performance monitoring and improvement
1.3 Cookies and Tracking Technologies
We employ cookies and similar technologies to enhance user experience, analyze trends, and collect demographic information about our user base. These are used to:
- Remember user preferences for training and notifications.
- Improve navigation and functionality within the App.
- Track order processing efficiency and user interactions.
2. How We Use Your Information
The information collected is utilized to:
- Facilitate secure and efficient order management, including processing payments and arranging deliveries.
- Send timely notifications regarding orders, training schedules, and other updates.
- Track and manage training progress to ensure compliance and skill enhancement.
- Provide, maintain, and improve the App’s features and functionality.
- Personalize user experience by tailoring content, notifications, and recommendations.
- Conduct research and analysis to refine our business strategies and improve user engagement.
- Comply with applicable legal and regulatory requirements.
- Prevent fraudulent activities and ensure the security of our systems.
3. Sharing Your Information
We may share your information with the following entities:
3.1 Service Providers
Third-party vendors who support the App's functionality, including payment processors, delivery partners, training platforms, and customer support services. These providers are contractually obligated to maintain the confidentiality and security of your information.
3.2 Business Partners
Information may be shared with our partners to facilitate order fulfillment, coordinate training sessions, and improve overall service delivery.
3.3 Legal and Regulatory Authorities
We may disclose information to comply with legal obligations, respond to lawful requests by public authorities, or protect the rights, property, or safety of Arca Nutrilife, its users, or others.
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of data:
- Order details are retained for accounting and service follow-up purposes.
- Training records are stored to track progress and meet compliance requirements.
- Notification preferences and history are maintained to optimize user experience. Upon the expiration of the retention period, your data will be securely deleted or anonymized.
5. Data Security
We implement stringent technical, administrative, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Security measures include:
- Encryption of sensitive data during transmission and storage.
- Regular security assessments and audits.
- Restricted access to personal data on a need-to-know basis.
- Employee training programs on data protection practices.
- While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is entirely secure. Users are encouraged to safeguard their account credentials.
6. Your Rights
Under applicable data protection laws, you may have the following rights:
- Access: Request access to the personal data we hold about you.
- Rectification: Request corrections to inaccurate or incomplete data.
- Deletion: Request the deletion of your data.
- Portability: Request a copy of your data in a machine-readable format.
7. Third-Party Links
The ArcApp may contain links to third-party websites. These websites operate independently of us and are governed by their own privacy policies. We are not responsible for the privacy practices of such websites and encourage you to review their respective policies before providing any personal information.
8. Changes to This Policy
We may revise this policy periodically to reflect changes in our practices, legal requirements, or for other operational purposes. Significant updates will be communicated through the App or other appropriate means. Users are encouraged to review this policy regularly to stay informed about how we are protecting their information.